Shipping, Exchange, Return, Refund & Order Cancellation Policy

1. Shipping & Delivery Policy

• Every multi-volume hardcover edition is bubble-wrapped and packed in reinforced corrugated book mailers to prevent corner damage in transit.
• Tracking numbers are shared via email and SMS/WhatsApp immediately upon courier handover.

2. Order Cancellation Policy

• Pre-Dispatch Cancellation (100% Full Refund): Customers may cancel any order free of charge at any time before the parcel is handed over to the courier by emailing khurram.younus@aalimbooksint.com or calling +92-330-5677799 (0330-5677799) with their Order ID. Prepaid orders cancelled prior to dispatch receive a 100% full refund with zero deduction.
• Post-Dispatch Cancellation: If an order has already been dispatched, the customer may either refuse acceptance at doorstep or return the unopened parcel within 7 days of delivery; the order value will be refunded minus actual two-way courier charges (if applicable).

3. Return Policy (7-Day Return Window)

• Customers may request a return within 7 calendar days of receiving their order if:
  1. The book arrived physically damaged in transit;
  2. The edition has a publisher binding/printing defect (e.g., missing or blank pages);
  3. An incorrect title or volume set was shipped; or
  4. The book remains unused, unmarked, and in its original shrink-wrap/condition.
• Digital downloadable e-books/PDFs are eligible for a refund if the file is corrupted/unreadable or if a duplicate purchase occurred.
• Return shipments should be sent to our shop address: Shop #3, Lower Ground (LG), Square Commercial, Bahria Town Phase 7, Rawalpindi / Islamabad, Pakistan. Where the return is due to our error or transit damage, Aalim Books covers 100% of the return courier cost.

4. Exchange Policy

• If you receive a damaged, defective, or wrong edition, we dispatch a brand-new replacement copy within 24–48 business hours at zero additional cost upon receiving a photo of the issue via email or phone.
• Customers wishing to exchange an unopened book for another title in our catalog may request an exchange within 7 calendar days of delivery; any price difference is settled or refunded transparently.

5. Refund Policy & Turnaround Time for Processing Refunds

• Inspection & Approval: Returned items are inspected within 24–48 business hours of arrival at our Rawalpindi/Islamabad shop (or immediately upon photo verification for transit damage / pre-dispatch cancellations).
• Turnaround Time for Processing Refunds: Approved refunds are processed and credited within 5 to 7 business days:
  • Online Card Payments (Polar.sh / Stripe / Visa / Mastercard): Reversed directly to the same debit/credit card used at checkout within 5 to 7 business days (depending on the issuing bank's settlement cycle).
  • RAAST / Meezan Bank Transfer (IBFT), Payoneer & Cash on Delivery (COD) Returns: Transferred directly to the customer's designated bank IBAN, RAAST ID, or Payoneer account within 3 to 5 business days (and never exceeding 7 business days).